Shipping Warranty:
There are two shipping methods for choice:
1.) Slow shipping through Registered air mail.
US, AU, Europe countries - usually takes about 15 ~ 30 days.
South america, and Africe - usually takes about 25 ~ 45 days.
2.) Fast shipping through DHL, TNT, FedEx, EMS
Usually takes about 4 ~ 7 days, covers all countries.
Important Note : there is an additional order handling (processing) time.
For individual items in one order, it takes about 3 business days.
For multi items mixed in same order, it takes about 3 ~5 business days.
So, total one order divery time = Shipping time + order handling( processing) time
If you have not received the goods during the normal time,
please contact us for checking the package status timely online or by email:
5adentalortho@gmail.com
Warrany Police:
| Problem Details | Warranty Time | Treatment | Responsibility for Charge | Remark |
| Quality Problem | within 7 days after receiving package | Buyer: Submit a complaint(Mail to 5adentalortho@gmail.com ) and Return the items to Seller's assigned address by EMS or Post. | Return Ship cost: Seller | Any costs because of customer's wrong operation leads to return will be responsible by the buyers. |
| Resend ship cost: Seller | ||||
| Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) | Repair Charge: Seller | |||
| Replace Parts Charge: Seller | ||||
| within 8-14 days after receiving package | Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing | Return Ship cost: Buyer | ||
| Resend ship cost: Seller | ||||
| Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) | Repair Charge: Seller | |||
| Replace Parts Charge: Seller | ||||
| within 15 days to 1 year after receiving package | Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing | Return Ship cost: Buyer | ||
| Resend ship cost: Buyer | ||||
| Seller: Repair it. | Repair Charge: Seller | |||
| Replace Parts Charge: Buyer | ||||
| Lost in the delivery | 30 days after shipping | Buyer: Submit proof to seller | New Product Cost: Seller | |
| Seller: Contact carrier to ask for Claimant and arrange another shipment to buyer | Resend Ship Cost: Seller | |||
| Customs Problem | 30 days after shipping | Buyer: Finish customs clearance when import | Customs duties or agent fees: Buyer | |
| Seller: Try to help buyer to finish customs clearance but not responsible on this. | ||||
| Delivery Problems: broken,incomplete, wrong address |
within 7 days after receiving package | Buyer: Report to Seller,and sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc..) in 7 days to get a Complaint number and send the number to Seller.After the seller's perpmit,return the full package in good condition to assigned address by EMS or Post. Caution: The Carrier will not accept Complaint after 7 days. | Return Ship cost: Buyer | |
| Resend ship cost: Buyer | ||||
| Seller: ask for compensation as per the Complaint number from Carrier ,not responsible for any losses after 7 days. | Repair Charge: Seller | |||
| Replacement Charge: Buyer | ||||
| Received wrong Items | within 3 days after receiving package | Buyer: Report to Seller,and return the full package in good condition to assigned address by EMS or Post in 3 days | Return Ship cost: Seller | |
| Seller: Arrange shipment for the correct items | Resend ship cost: Seller | |||
| Man-made Damage: such as update machine online, dismantle the equipment, and so on | within 1 year | Buyer: Report to Seller,and return the items for repairing to assigned address by EMS or Post | Return Ship cost: Buyer | |
| Resend ship cost: Buyer | ||||
| Repair Charge: Buyer | ||||
| Replacement Charge: Buyer | ||||
| Note: | 1. Warranty Policy only protects Main parts.Other parts are out of our warranty policy. | |||
| 2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem. Buyer will be responsible for any risks or costs without our permission. | ||||
| 3. Buyer needs return the items by cheaper EMS or Post, or we can't get them because of restrict Customs Policy. | ||||
| 4. The Warranty Policy fits for all products except some products which state the warranty specially in description. | ||||
Return Policy
1) The Customer can exchange materials supplied by us, stating the reason for return to us within 14 days. The period begins from the time of receipt of the goods by the customer. The revocation period is sufficient to send the goods or notify us. The customer shall bear the cost of returning the goods unless the products have not been delivered in perfect execution or fault of BracketShop. The customer is obligated to return the goods in the original package and enclose a completed copy of the return slip.
2) We accept only unused and unopened merchandise in original packaging, which have no signs of wear and not labeled and / or glued back.
3) In return we will give the customer a credit in the amount of the paid purchase price of the returned goods.
